Returns and complaints
Right of withdrawal
Consumers (and sole traders treated as consumers) may withdraw from a distance contract without giving a reason within 14 days – for courses and services from the date the contract is concluded, and for products from the date of receipt. Simply send us a statement, e.g. by e-mail to biuro@syneviamed.com. You may use the model withdrawal form attached to the Terms and Conditions.
We refund all payments, including the cost of the cheapest standard delivery, within 14 days of receiving your statement, using the same payment method. Products must be returned within 14 days of withdrawal; the customer bears the cost of return.
The right of withdrawal does not apply, among others, to products in sealed packaging opened after delivery (e.g. cosmeceuticals, ampoules), made-to-order devices, and services fully performed with the consumer's express consent – see the Terms and Conditions for details.
Cancelling a course
14 days or more before the course – 100% refund; 13 to 3 days before – 50% refund or a free change of date; 2 days or less, or non-attendance – no refund (you may send someone else instead). Refunds are made within 14 days.
Complaints
We are responsible for the conformity of products, courses and digital content with the contract. Send your complaint by e-mail to biuro@syneviamed.com or by post to: Interpromo Sp. z o.o. (SyneViaMed), ul. K. Górskiego 8/4, 80-336 Gdańsk, Poland. Please describe the problem, your request and your contact details. We reply within 14 days.
Full terms are set out in the Terms and Conditions.