Frequently asked questions
Courses
Who can attend a course?The target group and required qualifications are listed in each course description (e.g. a background in cosmetology or physiotherapy, or a licence to practise medicine). Courses covering procedures reserved for doctors are open only to physicians and dentists. We may ask for a document confirming your qualifications.
How do I book a course?Add the course to your cart and place an order. The contract is concluded when you receive our e-mail confirming your order.
When and how do I pay?Courses are paid in full in advance, within 3 business days of concluding the contract (unless the course description states otherwise). Your place is reserved once the payment has been received.
Will I receive a certificate?Yes. On completing the course you receive a SyneViaMed certificate confirming your attendance and the scope of knowledge acquired. It does not confer professional qualifications.
Can I change the date or transfer my place?Yes. Free of charge, you may name another participant (who meets the requirements) up to the day before the course, or move your place once to another date of the same course up to 3 days before the course, subject to availability.
What if I cancel?14 days or more before the course – 100% refund; 13 to 3 days before – 50% refund or a free change of date; 2 days or less – no refund (you may send someone else instead). Full details and your statutory right of withdrawal are set out in the Terms and Conditions.
Can I take part as a model?Yes. Before any training treatment, every model completes a health questionnaire and an eligibility assessment and gives written consent. The trainer may decline to perform a treatment if there are contraindications. Write to us to register your interest.
Devices and products
Who can buy your devices?We sell medical devices only to businesses and individuals authorised to use them. Every device comes with the documents required by law, including instructions for use and CE marking.
Do you ship abroad?International shipping is arranged individually – please contact us.
Are instalments or co-financing available?Instalment purchases and leasing require a separate agreement with a financing provider. Information on co-financing is available on our Co-financing page.
Can't find your answer? E-mail biuro@syneviamed.com or call +48 660 414 313 (Mon–Fri 9:00–18:00 CET).